Frequently Asked Questions (FAQ)
Welcome to the Kingwell.in FAQ section! We’ve answered the most common questions to make your shopping experience smooth and easy. If you still need help, feel free to contact us!
🔄 Order & Payment
Q1: How do I place an order on Kingwell.in?
A: Simply browse your favorite categories, add products to your cart, and proceed to checkout. Fill in your shipping details, select a payment method, and you’re done!
Q2: What payment methods do you accept?
A: We accept secure online payments through UPI, debit/credit cards, net banking, and other leading payment gateways.
Q3: Can I cancel or modify my order after placing it?
A: Orders can only be canceled or changed before they are shipped. Please contact us as soon as possible via WhatsApp: +91 97264 79629.
🚚 Shipping & Delivery
Q4: How long does shipping take?
A: Delivery usually takes:
3–5 business days in metro cities
4–7 days in other urban areas
6–10 days in rural/remote areas
Q5: How can I track my order?
A: After shipping, we’ll send a tracking link via email and/or WhatsApp. You can use it to check the live status of your package.
Q6: Do you offer free shipping?
A: Yes! We offer free shipping on orders above ₹499. For orders below ₹499, a flat shipping fee of ₹80 will be applied during checkout.
📦 Returns & Replacements
Q7: What if I receive a damaged or incorrect item?
A: Please contact us within 48 hours of delivery with photos of the product and packaging. We’ll arrange a replacement or refund as per our return policy.
Q8: Can I return a product if I change my mind?
A: Some items are eligible for return within 7 days of delivery. The product must be unused, in original packaging, and in re-sellable condition.
🛍️ Product Queries
Q9: Are your grow bags UV-stabilized?
A: Yes! All Kingwell Grow Bags are UV-stabilized, made from durable HDPE fabric, and last 6–7 years in sunlight and rain.
Q10: Are your toys safe for children?
A: Absolutely. We offer non-toxic, child-safe toys that meet standard safety guidelines and are suitable for various age groups.
Q11: Do you offer bulk or wholesale pricing?
A: Yes, we do! For wholesale or bulk orders (especially for grow bags or tarpaulins), please contact us directly via WhatsApp or email.
📞 Contact & Support
Q12: How can I reach your support team?
A: You can reach us through:
📧 help@kingwell.in
📱 WhatsApp: +91 97264 79629
Support hours: Mon–Sat, 10 AM – 6 PM